There’s a diner down the street from my apartment. It looks old-school, retro. I ordered a delicious malted milkshake the first time I visited. And the second. Amazing!
The quality of the milkshake varied widely on the third and fourth visits. I realized the diner was not responsible for the generous malt—it was various individual employees.
The fifth visit, they forgot the malt and failed to fix it when asked. I’m not going back because I no longer support the management of this establishment.